Maryland
Library Partnership and IsoDynamic Release
Customer Service E-Learning
Course for Maryland Librarians
Silver Spring, Maryland
- October 23, 2007 -- The Maryland
Library Partnership, a nonprofit cooperative of public libraries,
and IsoDynamic, custom developers of dynamic e-learning courseware,
announce the release of an e-learning course
designed to improve customer service by library staff within the
State of Maryland.
“We are really developing a new generation
of reference interview training” says Gail Griffith, deputy
director at Carroll County Public Library and representative for
the Maryland Library Partnership. “We are breathing new life
into a course that we have been giving and evolving over the last
20 years.” The e-learning course will be used as a critical
piece of a blended learning experience that will also include classroom
training. It will also be available as a stand-alone course to refresh
the communications skills of all library staff. “The e-learning
course will do a great job of teaching communication concepts and
allowing students to practice via simulation in a low-risk environment.
It will provide great preparation for the classroom training, where
we can spend our time practicing and developing customer service
and communication skills in live situations with real people.”
The course is a highly interactive
and engaging experience that leverages online technologies, including
games, simulations, and animations. Following introduction
in Maryland, plans are to make it more widely available.
Maryland's public libraries serve about 2.5 million
residents. They are known for innovative uses of technology to extend
their services, and have pioneered the use of e-learning for library
staff.
About IsoDynamic Now based in Houston, Texas (previously in Silver Spring, Maryland), IsoDynamic is a premier
developer of custom e-learning content, Web sites and Web-based e-business applications,
and provider of branding services. Since 1997, IsoDynamic has delivered over 300
Web- and CD ROM-based educational and promotional packages for customers like
Mccann-Erickson, Abbott Laboratories, Sprint, American Farmland Trust, and bigchalk™, the Education Network.
# # # IsoDynamic and the IsoDynamic logo are trademarks
of IsoDynamic. All other company and product names may be trademarks of the
respective companies with which they are associated.
